Ryanair fined for bad customer service

Ryanair has been fined for poor customer service.

The airline has said that it will fight the €550,000 fine from Italy's antitrust body AGCM for customer service phone lines that charged premium rates but rare resolved problems.

"We note the ruling and have instructed our lawyers to appeal," the Irish company told The Australian.

The fine follows an investigation launched last summer by AGCM, which warned Ryanair it had 90 days to solve the "extreme difficulty" faced by customers. Indeed, in the second half of 2014, Ryanair revealed a wave of new reforms, from reduced fees for printing boarding cards and allocated seating to a non-premium customer service line and a redesigned, easier-to-use website.